Frequently Asked Questions (FAQ)

Our standard minimum order is one 20-foot container holding 22-28 tons, which equals approximately 400-450 m² of 2cm tiles or 800-900 m² of 1.2cm tiles. For example, one container of Denizli Classic Travertine tiles in 60x60x2cm format contains approximately 450m². This is the most cost-effective option and includes all factory processing and standard packaging.

Yes, we offer small project orders starting from 100m², perfect for architects testing materials or boutique projects. Pricing reflects smaller production runs, typically 20-25% higher per m² than full container loads. This option is ideal for luxury residential projects or specific architectural features where quality is the priority.

Absolutely! Our mixed container option allows you to combine multiple stone types with a minimum of 50m² per type. A popular combination is 200m² of Afyon White marble plus 250m² of Silver travertine. This lets you test various materials while maintaining shipping efficiency, ideal for projects requiring variety.

We provide quotes for standard products within 2-4 hours and custom specifications within 24 hours. For complex projects, we send preliminary pricing in 24 hours with complete quotes in 48 hours. Weekend requests are answered Monday morning. Simply send us stone type, quantity, dimensions, and destination port.

For accurate quotes we need: stone type or description of desired look, quantity in m², thickness and dimensions, surface finish, preferred shipping terms (FOB, CIF, or DAP), and delivery location. If you have flexibility on dimensions or timeline, mention it as we can optimize pricing. We also provide alternative suggestions to maximize your budget.

Yes, we offer up to 3 free samples of 20x20cm in your choice of stones. Express shipping via DHL or FedEx costs $60-150 depending on your location, paid by the customer. Samples include technical data sheets and maintenance guides, typically arriving within 3-5 business days worldwide.

We offer professional sample boxes with 10-15 samples of 30x30cm including multiple finishes of the same stone type. Cost is $150-300, credited on orders over 1000m². It includes finish comparisons, custom project consultation, and BIM files for major varieties. This is ideal for professional specifiers and designers.

Yes, we offer high-resolution photos of full slabs, images of installed projects, and virtual consultations with our stone selection experts. We also provide BIM files for major varieties, making integration into your designs easy. These tools help you visualize exactly how the stone will look in your project.

We offer flexible payment methods for your security and convenience. Wire transfer is our most common option, providing direct bank-to-bank transactions with confirmation within 24 hours. For maximum security on orders above $50,000, we accept Letters of Credit through major international banks. We accept USD, EUR, and GBP.

Our standard payment structure requires 50% deposit upon order confirmation, which starts production, and 50% balance before shipment after receiving inspection photos. All amounts are clearly itemized including stone, processing, packaging, and freight. We provide formal proforma invoice within 24 hours with full documentation for your accounting requirements.

Your financial security is our priority. All payments go only to our official company bank account, never personal accounts. We provide full transparency with detailed cost breakdowns and complete documentation. For large orders, Letter of Credit provides payment guarantee for both parties with documents verified by your bank.

We supply the full range of premium Turkish natural stones including marbles like Afyon White, Mugla White, and Tundra Grey, classic travertines from Denizli and Silver varieties, plus granites and limestone. Each type offers unique characteristics: marbles for interior elegance, travertines for indoor/outdoor versatility, and granites for maximum durability.

Marble is a dense metamorphic stone with distinctive veining, ideal for elegant interiors with water absorption below 0.20%. Travertine is a sedimentary stone with natural pores and warm texture, perfect for indoor/outdoor applications with absorption up to 2.5%. Marble offers more brilliant finishes while travertine provides better slip resistance.

Turkish marble equals or exceeds Italian quality at 30-40% lower cost. For example, our Afyon White offers similar properties to Carrara with 0.13% absorption and 131 MPa compression strength. Independent testing confirms Turkish stones meet all international standards with the added advantage of shorter delivery times from our quarries.

We offer six main finishes for different applications. Polished provides mirror-like shine perfect for elegant interiors. Honed offers smooth matte surface ideal for high-traffic floors. Bush-hammered creates non-slip texture for pool areas. Sandblasted gives uniform fine texture for exteriors. Tumbled provides authentic antique look. Brushed offers subtle linear texture for modern facades.

Finish selection depends on location and use. For residential interior floors, we recommend honed for its elegance and easy maintenance. For pool areas and exteriors, bush-hammered or sandblasted provide slip-resistant safety. For walls and decorative features, polished maximizes natural beauty. Our experts can recommend the optimal finish based on your specific requirements.

For maximum slip-resistant safety, our textured finishes offer different resistance levels. Bush-hammered provides R11-R12, ideal for pool decks and constantly wet areas. Sandblasted offers R10-R11, perfect for outdoor walkways. Honed provides R9-R10, suitable for interior bathrooms. All meet European safety standards.

Yes, we offer complete custom cutting services with no minimum order quantity. Our CNC machinery ensures ±0.5mm tolerance on thickness and dimensions. We can create any size from small mosaics to large slabs, plus special shapes with water-jet cutting. CAD files are compatible for complex designs, ensuring perfect precision for your project.

We offer standard tile thicknesses of 10mm, 12mm, 20mm, and 30mm, perfect for most applications. Slabs are available in 20mm and 30mm standard, with custom options up to 100mm for special applications like heavy-traffic stairs. Each thickness is produced with ±0.5mm precision, ensuring uniform installation and professional finish.

Absolutely, we offer professional edge finishing including straight polished edge, half-bullnose, full bullnose, beveled, and special pool edges with rebates for automatic covers. Our edge polishing machines ensure perfect finishes matching the surface. This is especially important for countertops, stairs, and pool coping where visible edges require special attention.

Yes, we specialize in custom architectural elements including window sills with drip edges, door surrounds, column cladding with curved cutting, ventilated facade systems with precise anchor points, and intricate designs with water-jet cutting. We work directly from your architectural drawings to create pieces that integrate perfectly into your project.

Our water-jet cutting technology allows us to create virtually any pattern or design, from simple geometric shapes to intricate medallions and corporate logos. We can combine different stones to create dramatic contrasts or subtle patterns. Bookmatching is available for feature walls, creating stunning symmetrical designs that showcase the natural beauty of the stone.

We provide comprehensive certifications including CE marking for European Union compliance, NSF certification for food service areas upon request, LEED contribution documentation for sustainable projects, and ISO 9001:2015 from our partner factories. All tests are conducted by TSE or SGS laboratories with original reports in English included with every shipment.

Yes, all our stones are tested to ASTM and EN standards including water absorption, density, compression strength, flexural strength, abrasion resistance, and frost resistance. For example, our Afyon White marble shows 0.13% absorption and 131 MPa compression strength, exceeding requirements for commercial applications. Detailed reports accompany every shipment.

Our quality control includes 100% visual inspection of every piece, random testing of 5% of each batch, dimensional tolerance of ±0.5mm, and criteria of maximum 2 minor marks per 10m². We digitally document any variations and provide inspection photos before shipping. This rigorous process ensures only perfect stones reach your project.

Absolutely, we offer multiple inspection options. You can visit us personally for direct inspection, arrange video call inspection where we show your order in real-time, or hire third-party inspection services for $300-500. Many clients prefer video inspection as it's free, immediate, and allows detailed verification from your office.

We offer CIF recommended for first-time importers where we handle everything to your port including comprehensive marine insurance. FOB from Turkish ports for experienced importers who prefer controlling freight. DAP premium service with delivery to your warehouse, available for eligible countries. Each option is clearly quoted so you can choose based on your experience and needs.

CIF means Cost, Insurance, and Freight, where we handle all transportation to your destination port. You only deal with customs clearance and inland transport from port. This includes comprehensive marine insurance, providing complete peace of mind. You know total cost upfront with no surprises, making CIF ideal for simplifying your first import.

Production takes 2-3 weeks for standard items or 3-4 weeks for custom specifications. Add 3-5 days for port handling, then ocean freight varies by destination: 7-15 days to Mediterranean ports, 25-30 days to US East Coast, or 35-40 days to West Coast. We provide weekly production photos and vessel tracking to keep you informed throughout.

Our comprehensive tracking system includes weekly photos during production, container loading documentation with timestamped photos, Bill of Lading provided within 48 hours of vessel departure, tracking link for real-time vessel location, and notification 5 days before port arrival. You'll always know exactly where your order is.

Yes, for urgent situations we offer air freight delivering in 2-3 days door-to-door for quantities up to 3,000kg, though it costs 20-30x ocean freight. For Europe and Middle East, truck transport delivers in 3-9 days at 5-10x ocean freight cost. Rush 24/7 production is also available with 25-35% premium. Contact us immediately for options.

We use professional packaging specific to each product. Tiles go in ISPM-15 wooden crates with foam cushions and plastic wrapping against moisture, typically 50-200 pieces per crate. Slabs are packed in steel-reinforced wooden A-frames, vertical loading at 85-90°, with plastic mesh protecting polished surfaces. Each bundle has individual identification for easy handling.

Our damage prevention includes multiple protection layers: no metal-to-stone contact, minimum 20cm clearance from container walls, wooden bracing between crate rows, shock-absorbing airbags strategically placed, and container sealed with numbered security seal. With these measures, we maintain 99.2% safe delivery rate over the past 5 years.

We provide complete loading documentation including loading plan diagram showing exact placement of each crate, minimum 10 timestamped photos during loading process, weight distribution certificate ensuring safety, and detailed packing list with crate numbers. This documentation facilitates unloading and helps with any insurance claims if needed.

All CIF shipments include all-risk marine cargo insurance covering 90% of invoice value from factory to destination port. This covers breakage during transport, water damage, theft or total loss, loading/unloading damage, and force majeure events including war risk and strikes. Additional protection to final destination is available upon request.

If you discover damage, notify us within 48 hours with photos. We provide original insurance policy, pre-shipment inspection report, loading photographs, and packing list with damage marked. Insurance surveyor typically assesses within 7-14 days. Resolution usually takes 30-90 days with options for replacement shipment, credit for damaged portion, or cash settlement.

We maintain a 99.2% safe delivery rate over the past 5 years thanks to our professional packaging, exclusive use of experienced shipping lines and qualified port staff, and regular route monitoring. This exceptional rate reflects our investment in packaging quality and relationships with reliable carriers, giving you confidence in every order.

Importing natural stone is straightforward with our complete documentation. We provide all necessary papers including Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and technical certifications. Most customs clearances take just 2-3 days. We also provide a customs clearance checklist and can recommend specialized brokers at your port.

We provide complete documentation including Commercial Invoice with detailed descriptions, Packing List with weights and dimensions, Bill of Lading or Seaway Bill, Certificate of Origin stamped by Chamber of Commerce, EUR.1 Certificate for EU destinations with 0% duty, quality certificates and CE conformity, and fumigation certificate. Everything is organized for smooth customs clearance.

Duties vary by country but are generally low for natural stone. EU has 0% with EUR.1 certificate, USA charges 0-4.9% depending on finish, Canada typically 0%, and most other countries 0-5%. We provide correct HS codes like 6802.21 for marble or 6802.91 for travertine, ensuring proper classification and avoiding delays.

Yes, we have a network of verified customs brokers specializing in stone import at 30+ major ports. These brokers understand specific requirements for natural stone and typically complete clearance in 2-3 days. We provide direct introductions and they can quote you clearance costs upfront, eliminating surprises.

Common mistakes we help prevent include incorrect HS code classification causing delays, missing origin certificates resulting in higher duties, weight discrepancies creating customs issues, and incomplete commercial descriptions. Our detailed documentation and checklist prevent these problems, ensuring your first import is as smooth as your hundredth.

We control color through block selection from specific quarry sections, digital photography of blocks before cutting, approval samples from exact production blocks, and written confirmation of acceptable variation range. During production, we cut sequentially from same blocks, maintain batch numbering system, and reject pieces exceeding agreed tolerance.

Natural stone has inherent variation that adds character and beauty. We quantify this as Class A with less than 10% variation for very uniform appearance, or Class B with 10-20% variation showing more natural movement. We provide full batch photography before shipping so you can see exact variation range and plan installation accordingly.

Yes, we specialize in matching existing stone for extensions or repairs. Send us a sample or clear photos and we'll select blocks that closely match. We recommend ordering 10-15% extra with your original project for perfect future matching. We keep batch number records to facilitate reordering, ensuring consistency even years later.

Daily maintenance is simple: dust mop with microfiber daily to prevent scratching, damp mop weekly with pH-neutral cleaner (7.0-8.0) diluted 1:200. Never use vinegar, lemon, or generic cleaners that can damage stone. Recommended brands include Fila, Lithofin, and StoneTech. This simple routine maintains beauty for decades.

Sealing frequency depends on stone type and location. Polished marble interior floors every 3-5 years, countertops every 1-2 years. Honed surfaces interior every 2-3 years, exterior annually. Travertine every 2-3 years interior, twice yearly for pool areas. Test by dropping water: if it beads, sealer is good; if it absorbs, time to reseal.

Stain removal depends on type: for organic stains like coffee or wine, use poultice with baking soda. For oil stains, poultice with acetone. For rust, use specialized stone rust remover. Acid etch marks require professional re-polishing. Response time is critical: treat stains within 4 hours for best results. We provide detailed guides with every shipment.

Use only stone-specific products with neutral pH (7.0-8.0). We recommend Fila Cleaner Pro for daily cleaning, Lithofin MN Power Clean for deep cleaning, and StoneTech BulletProof Sealer for protection. Avoid generic products, acids, or abrasives. We provide complete list of recommended products and local suppliers with every order, ensuring proper care.

Yes, every order includes comprehensive maintenance guides specific to your stone type and finish. We also connect you with certified restoration contractors globally, annual maintenance services, emergency repair, and re-polishing specialists. Our support continues long after delivery, ensuring your investment maintains its beauty for generations.

Absolutely, our monthly capacity includes 150,000m² of standard tiles, 40,000m² of custom cut pieces, and 30,000m² of slabs. We provide dedicated project management with single point of contact, weekly progress reports with photos, Gantt chart scheduling, and risk mitigation planning. We've successfully completed hotels, shopping centers, and office towers globally.

Yes, our volume discount structure offers 5-8% for 500-1,000m², 10-15% for 1,000-5,000m², and 15-20% for orders above 5,000m². Annual contracts receive additional 5-10%. We also offer extended payment terms, price protection for 12 months, and no minimum order restrictions on variants, optimizing your project budget.

Yes, we specialize in phased deliveries matching your construction schedule. We can store at Turkish facilities if needed, provide just-in-time delivery to reduce site storage, and coordinate floor-by-floor deliveries for high-rises. Our team works directly with your construction manager to ensure stone arrives exactly when needed.

Our comprehensive technical support includes shop drawing review, installation sequence planning, on-site inspection available, and coordination with other trades. We provide CAD drawings, BIM files, detailed specifications, and direct consultation with our technical experts. This support ensures perfect installation and helps avoid costly mistakes.

Yes, we regularly collaborate with architects providing professional samples for specification, technical support during design phase, value engineering solutions, documentation for LEED submissions, and custom material presentations. Our team speaks architects' language and understands project requirements from concept to completion.

Turkish stone prices are 30-40% lower than Italian marble and 20-25% lower than Spanish stone, with equal or superior quality. For example, our Afyon White marble costs $45-55/m² CIF compared to $75-95/m² for Italian Carrara. This advantage comes from direct factory relationships, proximity to quarries, and no middlemen, providing exceptional value.

No, our pricing structure is completely transparent with no surprise charges. Quoted prices include stone, factory processing, standard packaging, and export preparation. Freight calculations are clear, documentation fees are itemized, and there are no hidden commissions. You receive a complete breakdown showing exactly what you're paying for, enabling accurate budgeting.

Our favorable terms include only 30% deposit instead of typical 50%, balance before shipping not before production, Letter of Credit acceptance for security, and extended terms for repeat clients. This structure helps your cash flow while ensuring timely production. Clients appreciate this flexibility, especially on large projects.

Yes, our operations follow strict environmental standards including ISO 14001 certification, active quarry restoration programs, water recycling at all factories, and diamond wire cutting reducing waste by 90%. We employ 300+ local families, use solar power at 3 facilities, and our energy consumption is 40% below European average.

We provide comprehensive sustainability documentation including ISO 14001 for environmental management, LEED contribution documentation for your green projects, FSC certification for all wood packaging, and carbon offset programs available. Turkish stone also offers carbon footprint advantage with 50% less emissions to Europe compared to Chinese imports.

GO2STONE offers unique advantages: factory-direct relationships eliminating middlemen, 24-hour quotation response, comprehensive quality testing included, multi-lingual technical support, flexible payment terms, emergency delivery capabilities, 20+ years industry experience, complete project management, transparent pricing structure, and sustainability certifications. We're your partner, not just a supplier.

Our quality guarantee ensures swift resolution. For major defects like cracks or wrong dimensions, we provide immediate replacement via air freight within 7-10 days. Minor defects receive 10-30% credit based on severity. We need photos within 48 hours, assess in 2-3 days, and propose solution by day 4-5. No questions asked on legitimate claims.

Our support continues indefinitely including technical assistance for installation, specific maintenance guides, connections to local restoration professionals, replacement availability with saved batch numbers, 5-year structural integrity warranty, and ongoing consultation for future projects. Your success is our success, we maintain long-term relationships.

For fastest response, use WhatsApp +90 533 167 9277 for instant communication including photos and specifications. You can also use our web form for formal quotations, schedule video calls for detailed consultations, or send CAD files for complex projects. Our multilingual team responds in your preferred language, ensuring clear communication throughout your project.