Frequently Asked Questions (FAQ)

Check out our frequently asked questions for all the problems you have in mind, and if you can't find your answers, contact us.

Getting Started & Ordering

Samples & Selection

Payment & Financial

Products & Materials

Surface Finishes

Customization

Quality & Testing

Shipping & Delivery

Packaging & Protection

Insurance & Claims

Customs & Import

Color & Consistency

Maintenance & Care

Commercial Projects

Pricing & Value

Sustainability

Company & Support

Let's Talk?

Don't forget to include important details of your inquiry such as material (light travertine marble, Turkish white marble, limestone, onyx, etc.), format (60x60 cm, tile, slab, etc.), thickness, finish (polished, honed, aged, filled pores, etc.), and quantity.

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Frequently Asked Questions (FAQ)

Getting Started & Ordering

What is the minimum order quantity?

Can I order less than a full container?

Can I mix different stone types in one container?

How quickly can I get a price quote?

What information do you need for an accurate quote?

Samples & Selection

Do you offer stone samples?

Do you have professional sample boxes for architects?

Do you provide digital tools for stone selection?

Payment & Financial

What payment methods do you accept?

When do I need to make payments?

How is my payment protected?

Products & Materials

What types of Turkish stone do you supply?

What's the difference between marble and travertine?

How does quality compare to Italian marble?

Surface Finishes

What surface finishes do you offer?

Which finish is best for my project?

Which finishes are slip-resistant?

Customization

Can you cut stone to custom sizes?

What thickness options are available?

Do you provide edge finishing?

Can you fabricate special architectural elements?

Can you create special patterns or designs?

Quality & Testing

What quality certifications do you provide?

Do your stones meet international standards?

What is your quality control process?

Can I inspect before shipping?

Shipping & Delivery

What shipping terms do you offer?

What does CIF mean for my order?

How long does production and delivery take?

How can I track my order?

Do you offer rush or express shipping?

Packaging & Protection

How do you package stone for shipping?

How do you prevent damage during shipping?

What loading documentation do you provide?

Insurance & Claims

What insurance coverage is included?

How do I handle a claim if there's damage?

What is your damage-free delivery rate?

Customs & Import

Is importing natural stone complicated?

What documents do I need for customs clearance?

What are typical import duties?

Can you recommend customs brokers?

What import mistakes should I avoid?

Color & Consistency

How do you ensure color consistency?

What color variation is normal in natural stone?

Can you match existing stone for extensions?

Maintenance & Care

How do I maintain Turkish marble daily?

How often should stone be sealed?

How do I remove stains from marble?

What cleaning products should I use?

Do you provide maintenance guides or contacts?

Commercial Projects

Can you handle large commercial projects?

Do you offer volume discounts?

Can you match deliveries to our construction schedule?

Do you provide technical support for projects?

Can you work directly with our architects?

Pricing & Value

How do your prices compare to other suppliers?

Are there hidden costs in your pricing?

What payment terms help with cash flow?

Sustainability

Are your quarries environmentally responsible?

Do you have sustainability certifications?

Company & Support

Why choose GO2STONE over other suppliers?

What if I receive damaged products?